Privacy Policy

Naia Bathhouse Pty Ltd (Naia, we, us or our) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit Naia Bathhouse, make a booking, purchase a membership or gift voucher, use our website, subscribe to our communications or otherwise interact with us.

We may collect personal information including:

• your name, email address and phone number;

• booking and visit information;

• membership details;

• gift voucher and purchase information;

• payment and transaction information;

• correspondence and enquiries you send to us;

• marketing and communication preferences;

• information you choose to provide about accessibility requirements, health considerations or other needs relevant to your visit; and

• information collected through our website, such as device, browser, usage and analytics information.

We only collect information that is reasonably necessary for operating Naia and providing our services.

We may collect personal information when you:

• make or manage a booking;

• purchase a membership, gift voucher, product or service;

• visit Naia Bathhouse;

• contact us by email, phone, social media or through our website;

• subscribe to our mailing list;

• enter a competition, promotion or event;

• complete a form or provide feedback; or

• otherwise interact with us.

Some information may also be collected through third-party services that we use to operate our business, including booking, payment, website, email and accounting platforms.

We may use your personal information to:

• manage bookings, memberships and gift vouchers;

• process payments and transactions;

• communicate with you about your booking or visit;

• provide customer service and respond to enquiries;

• accommodate accessibility requirements or other needs you have communicated to us;

• maintain the safety and operation of the bathhouse;

• improve our services and guest experience;

• send you news, offers or updates where you have chosen to receive them;

• administer promotions, competitions or events;

• maintain business and financial records; and

• comply with our legal and regulatory obligations.

We will not sell your personal information.

In some circumstances, you may choose to provide us with information relating to your health, accessibility requirements or other personal circumstances so that we can help make your visit safe, comfortable and accessible.

Where this information constitutes sensitive information, we will only collect, use and disclose it where permitted by law and where reasonably necessary for the purpose for which it was provided.

Please only provide health information that is relevant to your visit or the service you are requesting.

Payments may be processed through third-party payment providers.

Naia does not necessarily receive or store your complete payment card details. Payment information may instead be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.

We use third-party providers to help operate Naia, which may include providers for bookings, payments, website hosting, email communications, accounting, analytics and other business functions.

Personal information may be shared with these providers where reasonably necessary for them to provide services to us.

Some service providers may process or store information outside Australia. Where applicable, your information may therefore be subject to the privacy and data protection laws of another country.

If you subscribe to our mailing list or otherwise consent to receiving marketing communications, we may send you information about Naia, including news, events, services and offers.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We may still contact you with non-marketing communications that are necessary in connection with an existing booking, membership, transaction or enquiry.

Our website may use cookies and similar technologies to help the website function, understand how visitors use it and improve our services.

We may also use website analytics and advertising tools that collect information about how people interact with our website.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet our legal, accounting and operational requirements.

When information is no longer required, we may securely delete or de-identify it where appropriate.

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

In some circumstances, we may be permitted by law to refuse an access request. If this occurs, we will explain the reason where required.

If you have a question or concern about your privacy or how we have handled your personal information, please contact us.

Naia Bathhouse Pty Ltd
Castlemaine, Victoria, Australia
Email: hello@naiabthhouse.com.au

We will take reasonable steps to investigate and respond to privacy concerns.

If you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The most current version will be available on our website, with the date of the latest update shown at the top of this policy.